Studio Policies

Missed Lesson Policies

The lesson can either be rescheduled (subject to availability) or exchanged for a make-up credit.
Make-up credits must be used within 30 days and will not receive expiration reminders.
Limit: One reschedule or make-up credit per month/billing cycle, subject to availability.
If no workable time is available, a subtitute instructor or a digital lesson may be provided (not guaranteed).
No refunds or credits for canceled/missed lessons or expired make-up credits.
Active accounts only: Make-up credits are valid only while your account is active and cannot be used after cancelation unless you return or transfer them to another active student.
No makes-ups for unpaid future lessons.

No make-ups, rescheduling, refunds, or credits for any reason, including emergencies.
A digital lesson may be offered at the teacher’s discretion but is not guaranteed.

A substitute instructor will be assigned, if available, with or without advanced notice.
If a substitute is unavailable, the lesson can be rescheduled or credited with a non-expiring make-up credit.
Students who opt for cancelation over a substitute instructor, will receive a 30-day make-up credit instead.
No make-ups or credits for lessons canceled due to studio holidays or closures.

No make-ups, rescheduling, refunds, or credits for missed open group lessons or open band classes.
For open group lessons only (not band classes), you may attend another open group lesson within 30 days, provided:
- The group is not empty or full.
- You gave 24+ hours notice of cancelation.

Accounts are month-to-month and can be canceled at any time with at least 24 hours notice.
Make-up credits are valid only while your account is active and cannot be used after cancelation.
No refunds for unused balances or make-up credits after cancelation.
Unused balances and make-up credits can be:
- Held on your account for future use if you return.
- Transferred to another active student.
Open Band Classes: Canceling after the session starts will incur charges for the full session.

Payments are due before the first lesson of each month/billing cycle.
Late payments are subject to a 10% late fee. Returned payments incur a $25 fee.
A credit/debit card must be on file for all accounts and will be auto-charged for balances due.
Auto-payments are processed on the first day of each month unless otherwise arranged. Additional fees may apply for manual payments.

Charged the same rate monthly, regardless of the number of lessons in the month.
There are no additional charges for months with five weeks (resulting in five lessons) and no credits or refunds for holidays or studio closures.
Over a calendar year, the extra lessons in months with five weeks typically balance out with holidays and studio closures.
If you receive fewer than four lessons per month on average (calculated over the calendar year), make-up lessons will be provided but not a credit or refund.

Charged for a specific block of time (e.g., 4, 6, or 8 hours).
Lessons canceled with 72+ hours notice or by the studio (e.g., holiday closures) are not deducted from your balance.
Make-up lessons are available for cancelations made 24+ hours in advance.

POs must be received before attending lessons.
Must choose a block of lesson time (1 to 12 hours) from our charter school rate plans.
A credit/debit card must be on file and will be auto-charged on the 1st of each month for any balance not covered by charter funds.
Families are responsible for ensuring all necessary POs are submitted before each billing cycle begins (1st of each month).
Track your charter funds balance through your monthly invoice (emailed) or by logging into your student portal. No PO reminder notifications are sent.
If a PO is submitted late (after your card has been charged on the 1st of the month), a $25 admin fee applies to refund your card, and processing may take up to 5 days.
Make-up lessons are available for cancelations made 24+ hours in advance.
Lesson cancelations with 72+ hours' notice (or studio closures) are not charged.

Default: All students are enrolled in the Flat Rate Plan unless a Block of Time or Charter School Plan is specifically requested.